Below we have listed the most important questions you might have in connection with your personal data. Please do not hesitate to contact us, if you have any further questions relating to your personal data.
1. WHO IS COLLECTING YOUR PERSONAL DATA?
2. WHAT IS PERSONAL DATA?
It is important for us to inform you what Personal Data is. Generally speaking, Personal Data is any data which makes it possible to identify your person, e.g., your name, your address, your telephone number or your email address. Nonpersonal data is information that does not permit direct or indirect association with you.
3. WHAT KIND OF DATA DO WE COLLECT, PROCESS AND USE AND FOR WHICH PURPOSES?
3.1 We only collect, process and use your Personal Data if you have given us your prior consent or if legal provisions permit us to do so. You guarantee that the Personal Data you provide us with is true, accurate and up to date. If the information you provide upon registration of a Docsville Account is outdated, we please ask you to update your Docsville Account with correct information via the Website. Furthermore, we also collect and process some nonpersonal data.
3.2 We will process your Personal Data to fulfil our commitments pursuant to our agreement with you. We collect, process and use your Personal Data in particular for the following purposes:
- Registration of a Docsville Account
Registration of a Docsville Account through creating a new Docsville login: For your registration via a new Docsville login your email–address, your first name and your last name.
- In addition to that, we may collect the date of birth to verify your age for the purposes of safeguarding children as well as the mobile number to provide you the confirmation code (i.e. the code sent via an SMS to verify you are based in the United Kingdom, see below).
- Communication with you and improvement of our Service: To participate in other services (e.g. communication and information to you as a user, in respect of confidentiality, security and administrative issues, for customer service, quality work, statistics, marketing and customer analysis, business development, bookkeeping and the software version of the Service you use) your IP address, email address, Units and operation system.
3.3 To provide you with an even better user experience, we also collect further information related to you and your use of our Service, including but not limited to: activity of the Service, title selections, correspondence, IP addresses, type of network (mobile or fixed line), device and software version (such as type, configuration and unique identifiers).
We use this information for such purposes as determining your general geographic location, providing localized content, recommendation, enforcing our terms (such as determining your eligibility for certain offers), helping us quickly and efficiently respond to inquiries and requests and otherwise analyzing, enhancing, administering or promoting our service offering for you and other users.
We may also use your Personal Data
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you;
to notify you about changes to our Service;
to ensure that content from our Website is presented in the most effective manner for you and your device.
4. YOU WILL NOT RECEIVE UNEXPECTED ADVERTISING FROM US
You will merely receive advertising relating to our Service such as of general information about our Service, television tips from us or third parties, invitations to competitions and surveys, if you have given your consent during the registration of a Docsville Account or at a later stage.
5. HOW LONG DO WE STORE YOUR DATA?
We will only store your Personal Data for as long as we need them to provide our services. In certain cases we may have a statutory or legal duty to store data for a longer period of time.
6. DO WE TRANSFER YOUR PERSONAL DATA TO THIRD PARTIES?
6.1 We maintain our servers (proprietary as well as thirdparty in the “cloud”) in a number of countries, both inside and outside the European Economic Area (“EEA”).
6.2 Personal Data may be disclosed to companies in the Docsville Group (namely our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the Companies Act 2006) and partners, established both inside and outside the EEA, including USA, which we need for the delivery of the Service for the purposes set forth in sections 3.13.2 above. By submitting your Personal Data, you consent to such transfer and disclosure.
6.3 In all other cases, your Personal Data will not be disclosed to any third party without your prior consent, unless we are required to do so by court order or by order of public authorities. Information transfer may take place by using, among other things, Internetbased technology. Anonymized and aggregated data (e.g. concerning viewing statistics) may be distributed to third parties, We will under no circumstances publish in social media, e.g. which programs you view or like, without your prior express permission.
6.4 We may also disclose your Personal Data to third parties;
If we sell any business assets, in which case we may disclose your Personal Data to the prospective buyer of such business or assets.
If Docsville or substantially all of its assets are acquired by a third party, in which case Personal Data is held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your Personal Data to comply with any legal obligation, or to enforce or apply our General Terms and Conditions and other agreements; or to protect the rights, property, or safety of Docsville, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
7. WE PROTECT YOUR PERSONAL DATA
7.1 We do not intend to sell or otherwise market your Personal Data to third parties.
7.2 We maintain strict physical, electronic, and administrative safeguards to protect your Personal Data from unauthorised or inappropriate access, accidental or intentional manipulation, loss and destruction. We continually monitor and seek to improve our security policies and procedures. We restrict access to your Personal Data to those employees who need to know the information to respond to your inquiry or request. Employees who misuse personal information are subject to disciplinary action. However, the security of the Internet cannot be guaranteed.
7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.
8. WHO IS RESPONSIBLE FOR INFORMATION TO THIRD PARTIES, USE OF SOCIAL MEDIA, ETC.?
8.2 Our Service may be reached via services and platforms which are operated by third parties, e.g. Apple. You should be aware that we do not have any control and do not have any responsibility for the processing of personal data carried out by such third parties. Our Service may also contain links to thirdparty services or websites. If you use such links, you leave our Service. We have no control over such thirdparty services or websites (or their content), and we do not have any liability therefor.
8.3 We can provide functions which allow you to share information in your social network and interact with us and persons in our network via various social media. In conjunction with the use of certain of these functions, information regarding you may be collected or disclosed to another party. We recommend that you review the applicable integrity policy and settings of such social services and media with which you interact. If you publish, comment, show interest in, or share information, photographs or moving material via any of our services, a social network, blog or similar forum, you should be aware that all such information may be read, shown, collected or used by those who use such forums, among other things, in order to contact you or send messages which you have not requested. We have no control over such information and we do not have any liability therefor.
9. YOUR RIGHT TO REVOKE CONSENT
9.1 You may at any time revoke consent (however, not retroactively) to the processing of your Personal Data, in the cases where you have issued an explicit consent. For this purpose, it is sufficient to send an email to the following address: email@example.com.
9.2 You may also notify us that you do not wish to receive direct marketing. If you have given us your consent to the use, processing and transfer of your Personal Data for marketing purposes (e.g. newsletters or offers sent electronically), you can revoke such consent at any time with effect for the future without adhering to a particular form or observing a notice period. If we use your data for postal marketing campaigns or similar purposes, as far as permitted by law, you can additionally object to this type of use. In both cases you should address your revocation to: firstname.lastname@example.org.
After you have revoked your consent, we will use your Personal Data solely for the purpose of providing our information service and we will refrain from sending any further advertising materials.
10. YOUR RIGHTS
You can at any request details of the Personal Data, which we hold about you. We may charge a fee to respond to any such request. At present, such fee is £10. This is to meet our costs incurred in responding to each request. If any data is incorrect, we will be glad to correct it. Please also let us know if there is any change in your Personal Data. Requests for information, queries, complaints or suggestions regarding data protection should be sent by email to: email@example.com
1. WHAT ARE COOKIES?
A cookie is not only a biscuit, but also a text file which is stored on your computer and which contains information. One type of cookie is a so-called permanent cookie which saves a file on your computer until the file is removed, another type of cookie is a so-called session cookies which will be implemented in your web browser if you visit a website and disappear when you close your web browser.
We use both permanent cookies and session cookies on our Website to provide you access to certain functions and to obtain information regarding visits to our Website and use of the Service.
We use permanent cookies to, among other things, make it easier for you to use our services such as by providing you access to stored information, to obtain information regarding an individual user’s use of our services, and to recommend services and content which fit your interests.
Anonymized information from permanent cookies is also used for statistical purposes such as maintaining statistics regarding the use of the Website and Service, to conduct surveys to improve our services, to determine which parts of our services are most popular, to provide information to third parties so that appropriate advertising can be served and, in the cases in which it is permitted, may be directed to you, and to optimise use of our Website.
Session cookies are sent between your computer and our servers to keep track of information regarding you and your registration process such as, for example, which username is being used, which channel package has been selected or from which country you are accessing the Service, e.g. your IP address.
3. WHICH COOKIES DO WE USE AND FOR WHICH PURPOSES?
3.1. COOKIES USED BY DOCSVILLE
|Name||The purpose of the cookie||Third-party cookie?|
|mg_session_id, mg_user_id||These cookies are used to make sure that correct information is provided in the service and to watch TV.||No|
|mg_cart||This cookie is set when the user lands on the subscription page and is used to track which packages the user is interested in buying.||No|
|NG_TRANSLATE_LANG_KEY||This is set by a GeoIP check when the user first visits our Website. It is then used by us to ensure that content is served to the user in the right language. If the user manually changes the language, the cookie saves that information.||No|
|Facebook, Twitter or Google||Connects the Website with social networks (such as Facebook, Twitter and Google) to facilitate the login and registration processes. Each used social network will set cookies upon login.||Yes, both for Facebook, Twitter and Google domains (as applicable)|
|Google Tag Manager||They are used to set cookies from ad partners in a dynamic way to measure the promo for advertisers. When user clicks on an advertisement that has been placed by an ad partner, the cookie is set for conversion trackings.||Yes, for ad partners through Google Tag Manager|
|Optimizely and Mixpanel||They are used to improve the user experience of the Service for example by performing A/B testing and by measuring what can be improved in the Service.||Yes, both for Optimizely and Mixpanel|
Google Analytics is an analytical tool provided by Google. Google Analytics enables us to collect and analyse data. We use Google Analytics to receive information about how users find our Website and how they use it. Google Analytics helps us to improve our Website and ensure that our Website meets the users’ needs.
Google Analytics provides us with anonymous information about the number of visitors on the Website and which pages they view. We do not provide personal identifiable data collected by the cookie to any third party. The only information that is disclosed is information that cannot be linked to any specific user but could, for example, relate to the number of visitors connected to a certain advertisement campaign. The period that the cookie is stored on the visitor’s computer can vary from a few days to over a year, depending on how often the visitor visits our Website.
We use Google Adwords, i.e. Google’s platform for advertising.
Google DoubleClick is a third-party cookie that is set by the domain google.com. It enables us to measure the efficiency in advertisement campaigns, adjust advertisement to the visitor’s interests and address advertisement campaigns that are of relevance for the visitor. Thus, Google DoubleClick enables us to customize our advertising by showing advertisements on other websites than ours to previous visitors of the Website.
No personal information about our visitors collected by the cookie is passed forward to third parties. The expiration date of the cookies depends on how often the user visits the Website. The time could range from a few days to over a year.
The Google cookies and the cookies scheduled in clause 3.1 are the main cookies that we use but please note and be aware that our partners might use other cookies than the ones expressly stated herein.
4. WHAT CAN I DO IF I DO NOT WANT TO ACCEPT COOKIES?
DO YOU NEED HELP OR DO YOU HAVE QUESTIONS?
If you have any question regarding the cookies we use, please do not hesitate to contact us by email to: firstname.lastname@example.org.